Vulnerability-based Trust - Patrick Lencioni
Trust lies at the heart of teamwork. Team members have to learn to trust one another if they're going to be a real team.
However, a lot of people think of trusts differently. They think of it as predictive trust, i.e., two people that have known each other or worked together for a long period of time, they come to trust each other because they can predict one another's behavior.
Patrick says his reference to trust refers to something else. It refers to vulnerability-based trust which is when human beings on a team can and will genuinely say things to one another like “I don't know the answer I need help,” “I made a mistake,” “you're much smarter than I am at that,” “can you teach me how to be like you,” or even “I'm sorry what I did yesterday was wrong.”
When people can be that emotionally buck-naked with one another, it changes the dynamic of a team completely. It helps people trust one another inherently. To achieve that vulnerability-based trust in a team, the leader must go first and people have to know that the leader is going to take that leap of faith and be vulnerable.
More from this channel